Robotic Process Automation Services

Robotic Process Automation (RPA) is a business process automation technology employing software robots (bots) and may include elements of Artificial Intelligence (AI). Less commonly, this technology is referred to as software robotics.

In traditional workflow automation, a software developer produces software to automate tasks and update back-end systems using Application Programming Interfaces (APIs). In contrast, RPA tools record the steps users take in the application's Graphical User Interface (GUI), and then complete tasks by repeating those steps directly in the GUI. This enables automation in software products that don't have available APIs.

RPA tools have technical similarities to automated GUI testing tools. These tools automate transactions via the GUI by repeating a set of actions taken by a user. RPA tools differ from GUI testing tools in that they allow work to be performed between multiple applications. Examples include downloading transactions from a banking website and importing them into an accounting system and extracting data from the Enterprise Resource Planning (ERP) system in terms of Robotic Process Automation ERP, transforming that data in a SQL database, and loading a Business Intelligence (BI) platform.

Robotic Process Automation involves the following service components:
Manufacturing System Implementation

Packaged Automations

All organizations, especially enterprises have business processes that involve working with multiple, often disparate systems. If these business processes have elements of manual data entry or transference of information from one system to another, there's a good chance that a RPA will serve to streamline those business processes, saving the organization time and money. Automating mundane, repetitive work will free team members to focus on higher-value work. Our clients benefit from packaged automations that can be deployed with minimal tailoring to streamline:

  • Financial statement generation
  • A/R and A/P automation
  • Sales and marketing automation
  • Email processing
  • Document processing
  • Image processing

Financial and Operational Reporting

Custom RPA Implementation

Packaged automations work very well in organizations with standard business processes. However, certain companies have unique business processes that define a competitive advantage in their industries. In such cases, the financial value of a custom RPA implementation is very high. Our clients benefit from our expertise in ERP systems to boost productivity in:

  • Manufacturing
  • Material planning
  • Supply chain management
  • Cost accounting
  • Customizable reports
  • Quality assurance

Master Planning

Platform Selection

RPA isn't right solution for every organization. However, when there is clear justification for it, selecting the right platform is a key decision. As with business application software (e.g., Robotic Process Automation ERP and Robotic Process Automation CRM systems), selecting the RPA tool that best fits the business model and its processes greatly improve the chances of implementation success and user adoption. Many solutions are commercially available including:

  • UiPath
  • Automation Anywhere
  • Blue Prism
  • Automate

Systems Integration

RPA Technical Support

In situations where organizations have in-house I/T services, the technical team is usually focused on business application and infrastructure support. RPA initiatives are often given lower priority. In such situations, companies forgo the benefits of productivity and data timeliness and accuracy. Our client benefit from:

  • RPA workflow development
  • RPA technical support
  • RPA platform support
  • Onshore and offshore teams

Business Process Analysis

Discovery & Analysis

In many organization, opportunities to automate business processes won't be hard to find. However, It's important to identify opportunities in various functional areas and prioritize them by estimating the financial value they contribute to the company. As with ERP systems implementations, a discovery and analysis phase will uncover opportunities to up-level the productivity in key departments. Re-engineering business processes may be necessary before attempting to automate them. Our clients benefit from business process discovery and analysis services in these functional areas:

  • Accounting
  • Operations
  • Logistics
  • Manufacturing

Technical Support

Training Services

RPA tools have evolved from code-based platforms to more visual drag-and-drop interfaces. While not difficult to learn, the time to effective development and deployment of RPA can be significantly shortened by focused training. As in the implementation of ERP systems, user and technical training are key to the successful implementation of an RPA platform. Our clients benefit from:

  • In-person and remote user training
  • In-person and remote technical training
  • Recorded individual and group sessions
  • Online training courses from edited recordings of the training sessions