In the software world, we use a lot of terminology that is immediately understandable to our colleagues but not to others. The term “legacy” is a good example.The Merriam-Webster dictionary defines legacy as something (such as property or money) that is received from someone who has died. And the usage example provided is “She left us a legacy of a million dollars.” This is the definition that most people would know.

However, when industry insiders talk about your legacy software, they do not mean that you just inherited a considerable amount of money. So, what exactly do they mean when they refer to legacy software?

Wikipedia provides a fairly straightforward definition:

“In computing, a legacy system is an old method, technology, computer system, or application program, ‘of, relating to, or being a previous or outdated computer system,’ yet still in use. Often referencing a system as “legacy” means that it paved the way for the standards that would follow it. This can also imply that the system is out of date or in need of replacement.”

Personally, I like that definition because it gives credit where credit is due to older software systems that were often revolutionary when first released and then “paved the way for the standards that would follow it.” Those early software editions were not flawed in any way. They were quite simply relegated to the dust bin of history because newer versions were even better. The older releases became outdated. Newer versions offered more features and greater functionality. Newer versions were faster, easier to learn and use, more versatile, with broader interoperability.

What should I do about support for my legacy erp system?
What should I do about support for my legacy erp system?

You might still ask: What if I am perfectly satisfied with the Enterprise Resource Planning (ERP) software that I am currently running? Why should I rock the boat when my team has a comfort level with the current software? What if I do not need all those new features?

The problem is support.

As a rule, the publishers of ERP software continue to support older releases forever. They only support older versions for several years. Just how long support will continue varies from product to product. You might, perhaps justifiably, see end of support as a way of forcing you to upgrade your software even though you do not want to. But regardless of product, there is no such thing as unlimited support.

The software publishers, such as Infor and Microsoft, would argue that they are just making sure that you have the best possible technology for your business. They would argue that the newer releases ensure better business outcomes. They would argue that your outdated software is bound to create problems. And they are probably right!

So, if your legacy software is bound to create problems and is no longer supported by Infor or Microsoft as the case might be, where can you turn when issues do inevitably occur? You can turn to us or learn more by joining one of our upcoming webinars using the links below:

Extending the Life of Microsoft Dynamics GP – Part 1

Extending the Life of Microsoft Dynamics GP – Part 2

 


Support of Your Legacy Infor and Microsoft ERP Systems

Among the legacy solutions we support, you will find:

You can click on any of the six (6) links above to read about the support and services we provide for each software program. Then, when you contact Strategic Systems Group (SSG) about legacy support, you can expect to have a conversation with us about three (3) options that we will present for your consideration:

  1. Staying on your current on-premises ERP software system
  2. Moving to a hosted environment
  3. Moving to a modern cloud ERP solution such as Microsoft Dynamics 365 Business Central

We want to be sure you know that you do have options. And we want to be sure you understand the pros and cons of each choice that is available to you.

Having spent the last 31 years implementing ERP software systems primarily for manufacturers and distributors, SSG has deep and vast experience with Infor legacy and modern ERPs and Microsoft legacy and modern ERPs. Let us take a look at Infor Baan as an example of the expertise that we bring to the table when we work with you.

Infor Baan for Example

Initially developed in 1978, Baan IV and Baan V were the predecessors of the more modern ERP LN application. We are extremely familiar with the application, data structures, and what it takes to get optimum results from an Infor Baan implementation.

Because of our experience with the application, SSG also assists clients in migrating from Infor Baan to other ERP software platforms. Since data warehouse functionality was lacking in the standard application, we developed SQL queries to extract data from the Info Baan system and its sister application Infor MK, to create a data warehouse for users to analyze the data using Microsoft Excel, Power BI, and other ODBC-compliant reporting tools.

Clients have trusted SSG to provide:

  • Baan application training
  • Systems and process optimization
  • Software development and integration
  • Baan technical support

Let us take a moment to elaborate on the support we provide for Baan.

SSG provides help-desk level support for Infor Baan application and technical issues to clients. This provides an attractive, cost-effective alternative to Infor support agreements. SSG’s Infor Baan expertise can help reinforce internal technical resources and SMEs to reduce the client man-hours committed to resolving support cases.

Clients will often say, “It would be great if we had someone to call when we have a problem.” It could be as simple as fixing an A/P batch that won’t post to something more like, “Our network was just hacked. Can you help us get our Infor Baan instance up and running again?”

Some benefits of SSG Infor Baan support include:

  • Case / issue tracking
  • Application and systems issue resolution
  • Business hours and 24 x 7 coverage
  • Time and materials and monthly support options
  • Offload internal team to allow team members to focus on strategic initiatives

You and your Baan software are in good hands with Strategic Systems Group (SSG).

Take the next step to learn about legacy software support…

Call Strategic Systems Group (SSG) at (310) 539-4645 or reach out via our contact form today!

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