If you are currently running any of the Microsoft Dynamics ERP products – AX, GP, NAV, SL 365, 365 BC – or if you have done so in the past, then you already understand how the Microsoft Dynamics sales apparatus is structured. But do you understand the incentives and packages available?

Incentives with a group of men and women running on a track towards a dangling carrot

However, if you have never purchased a Microsoft Dynamics ERP software system, you may not be aware that Microsoft does not sell its Dynamics ERP product line directly. All of the Microsoft Dynamics ERP products are only sold through a network of certified partners.

These Microsoft Dynamics partners range in size from small to medium, medium to large, and large to very large! Some smaller partners have a single location, while larger Dynamics partners are likely to have multiple U.S. locations, and the largest partners have worldwide offices.

The 500-acre Redmond campus, which has been Microsoft’s corporate headquarters for 33 years, is where development, testing, and new product rollouts occur. Microsoft communicates with its Dynamics users through these partners regularly, and there are many forums where Dynamics partners share information, best practices, news, and updates. The Microsoft Dynamics team members out of Redmond, Washington, participate in and contribute to these forums.

Redmond also creates incentives for migrating to Microsoft Dynamics 365 or Microsoft Dynamics 365 Business Central, and those incentives are available through partners like Strategic Systems Group (SSG) here in southern California. For example, suppose you are currently using an on-premises version of Microsoft Dynamics NAV (formerly Navision) or Dynamics GP (formerly Great Plains). In that case, you can migrate to Microsoft Dynamics 365 Business Central Cloud with a 40% discount.*

The Role of the Microsoft Partner Network

Microsoft Dynamics certified partners have a central role in the purchase, implementation, maintenance, and support of Dynamics ERP. For example, your chosen partner will enable you to migrate your existing business processes and systems to the Dynamics Platform.

Experienced partners like Strategic Systems Group (SSG) will also share best practices with you, including functional tips enabling you to leverage the full potential of the Dynamics ERP subscription model. If moving your ERP to the cloud is one of your goals, you will want to look at the latest (and greatest) release of Microsoft Dynamics 365 Business Central. We implement a comprehensive, fully integrated, mid-market solution, mainly for manufacturers, wholesale distributors, and pharmaceutical and professional services companies.

Microsoft Dynamics 365 Business Central Is an All-in-One Package

You cannot get a 360° view of your company’s financial and operational health if you have separate applications for various aspects of your business. Without a big consolidated picture, you may make knee-jerk decisions with negative results. That is why Dynamics Business Central is an all-in-one subscription package for finance, operations, sales and marketing, customer engagement (formerly known as CRM), inventory management (IM), warehouse management (WMS), Supply Chain Management (SCM), and, critically, full technical support.

Technical Support on Steroids for You and Your Microsoft Dynamics Partner

In recognition of the critical importance of prompt and quality technical support, Microsoft has been modernizing its technical support offerings, creating and enhancing the Partnersource support portal.

As part of Microsoft’s technical support offering, Partnersource will be the portal for summiting requests for technical support. All performance-based or prepaid incidents are included in the new technical support system, and partners can also create and view operations support incidents.

Why should you care? You should care because although, as a Microsoft Dynamics user, your subscription includes several direct support requests, it is more often the case that your partners will submit support requests on your behalf, so to speak, as they work to resolve any issues you may be experiencing with your system.

The Winning Team: You and Your Microsoft Dynamics Partner

Once you have purchased or subscribed to a Microsoft Dynamics ERP solution, you and your Dynamics partner become a team. Your partner becomes not just an extension of your team, but a highly experienced team member. You will never be stranded without expert support.

Microsoft Dynamics partners implement Dynamics ERP systems every day of the week. There is no way that your team, as talented as they may be, can have more experience than your partner’s team. Your partner has seen it all, from successful implementations that were smooth sailing from start to finish, to those with complexities that were more demanding.

Where will you find a Dynamics partner to work with? Probably in your backyard because there are Dynamics partners throughout the United States. Of course, today, proximity is not a compelling issue. Software implementations and integrations can be easily handled remotely.

Take the next step with us…

To learn more about Microsoft Dynamics 365 Business Central incentives and packaged offerings, call Strategic Systems Group (SSG) at (310) 539-4645 or reach out via our contact form today!

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*Certain conditions may apply.